Morlivo, a brand of Stelica Ventures LLC, a Texas limited liability company ("Morlivo", "we", "our", "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our translation and transcription platform ("Service"). References to "Morlivo" or "Morlivo.ai" refer to Stelica Ventures LLC doing business as Morlivo.ai.
重要
客戶資料不用於訓練人工智慧模型。您的內容僅被處理以提供所要求的翻譯或轉錄服務。
1. 我們收集的數據
1.1 帳戶資訊
When you create an account, we collect your name, email address, and password. If you sign up via a third-party provider (e.g., Google), we receive your name and email from that provider.
1.2 客戶內容
This includes text, documents, and audio files you submit for translation or transcription. Customer Content is processed solely to provide the Service and is not used for any other purpose.
1.3 使用數據
We automatically collect information about how you interact with the Service, including IP address, browser type, pages visited, features used, timestamps, and API request metadata.
1.4 支付訊息
Payment processing is handled by our third-party payment processor. We do not store your full credit card number. We receive and store a truncated card number, expiration date, and billing address for record-keeping.
2. 我們如何使用您的數據
我們將收集的數據用於：
- 提供、營運和維護服務
- 處理翻譯和轉錄
- 管理您的帳戶和帳單
- 發送交易電子郵件（收據、警報、通知）
- 透過聚合、匿名分析改進服務
- 回應支援請求
- 執行我們的服務條款並防止濫用
- 遵守法律義務
3. 資料儲存和安全
All data is stored on Google Cloud Platform infrastructure. We implement the following security measures to protect your data:
- 使用 Google Cloud KMS 進行靜態加密。客戶管理的加密金鑰 (CMEK) 可用於企業部署。
- 使用 TLS 1.2+ 進行傳輸加密
- 在所有多租戶部署中強制實施租戶隔離
- 對所有 API 端點應用速率限制以防止濫用
- 自動編輯系統日誌中的 PII 以最大程度地減少個人資料的洩露
- 存取控制、審核日誌記錄和定期安全評估
Enterprise customers may configure data residency to restrict processing and storage to specific geographic regions (EU, US, or APAC).
Morlivo supports HIPAA, GDPR, and FedRAMP requirements across all deployment models — cloud, hybrid, and on-premises.
4. 分處理者
We use the following sub-processors to deliver the Service. Customer Content may be transmitted to these providers solely for processing:
| 子處理器 | 目的 | 地點 |
|---|---|---|
| Google雲端（頂點人工智慧） | AI模型推理、翻譯、轉錄 | 可配置（美國/歐盟） |
| 谷歌雲端平台 | 基礎設施、儲存、資料庫 | 可配置（美國/歐盟） |
| 微軟Azure（認知服務） | 後備翻譯引擎 | 美國/歐盟 |
| 條紋公司 | 訂閱計費、付款處理、客戶門戶 | 美國 |
| Google Workspace（Gmail） | 交易電子郵件傳送（收據、驗證、通知） | 美國 |
We will notify you of material changes to our sub-processor list via email or through the Service. For details on data processing obligations, refer to our Data Processing Agreement (DPA).
5. 資料保留
Account information is retained for the duration of your account and for a reasonable period afterward for legal and business purposes. Customer Content and other data are retained according to the following schedule:
- 客戶內容（翻譯、轉錄、上傳的文件）：最多保留 30 天，然後自動刪除
- 系統日誌：保留30天
- 審核日誌和登入事件：保留 90 天
- Cloud Storage 物件：上傳 30 天，匯出 90 天
- 翻譯記憶庫條目：保留直至刪除
After the applicable retention period, data is permanently deleted and cannot be recovered.
6. PII 密文插件
Morlivo offers an optional PII (Personally Identifiable Information) redaction service that can be enabled on a per-project basis. When activated, the service automatically detects and redacts sensitive entities before content is sent for processing.
PII 編輯服務支援以下實體類型的多語言偵測：
- 姓名和地址
- 電話號碼和電子郵件地址
- 信用卡號碼
- 醫療資訊
PII redaction can be enabled via project settings in the application or by passing the appropriate parameter in API requests.
7. 您的權利
根據您所在的司法管轄區，您可能對您的個人資料擁有以下權利：
- 存取權—您可以直接在應用程式中查看我們持有的有關您的個人資料。
- 糾正－要求糾正不準確的數據。
- 刪除－您可以從「設定」永久刪除您的帳戶和所有相關資料。此操作是不可逆轉的。
- 可攜性－您可以從「設定」中將所有資料匯出為可下載的 ZIP 檔案。
- 限制 - 您可以透過專案設定控制每個項目的處理首選項。
- 反對－反對基於合法利益的處理。
- 撤回同意－在處理基於同意的情況下隨時撤回同意。
To exercise any of these rights, you can use the self-service options available in Settings or contact us at privacy@morlivo.ai. We will respond within 30 days (or sooner if required by applicable law).
8.GDPR
For users in the European Economic Area (EEA), United Kingdom, and Switzerland: Morlivo acts as a data processor when processing Customer Content on your behalf. We process personal data based on the contractual necessity of providing the Service, our legitimate interests in operating and improving the Service, and your consent where applicable.
Where data is transferred outside the EEA, we rely on Standard Contractual Clauses approved by the European Commission or other appropriate safeguards.
You have the right to lodge a complaint with your local supervisory authority if you believe your data protection rights have been violated.
9. 法律協議與合規性
以下法律協議可用於支援您的合規要求：
- Business Associate Agreement (BAA) -- Available for customers subject to HIPAA. Covers the handling of protected health information (PHI) within the Service.
- Data Processing Agreement (DPA) -- Available for customers subject to GDPR. Defines data processing obligations, sub-processor disclosures, and cross-border transfer mechanisms.
Morlivo is designed to support HIPAA, GDPR, and FedRAMP requirements across all deployment models. Contact us at privacy@morlivo.ai to request the applicable agreement for your organization.
10. 兒童隱私
The Service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13 without parental consent, we will take steps to delete that information.
11. 本政策的變更
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated policy.
12. 聯絡方式
如果您對本隱私權政策或我們的資料實務有疑問或疑慮，請透過以下方式與我們聯絡：
- 電子郵件：privacy@morlivo.ai
- 主題：隱私查詢