1. Definiciones
A los efectos de este Acuerdo de procesamiento de datos:
- "Personal Data" means any information relating to an identified or identifiable natural person, as defined in Article 4(1) of the GDPR.
- "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, or deletion, as defined in Article 4(2) of the GDPR.
- "Controller" means the customer who determines the purposes and means of Processing Personal Data.
- "Processor" means Morlivo, which processes Personal Data on behalf of the Controller.
- "Sub-processor" means any third party engaged by the Processor to process Personal Data on behalf of the Controller.
- "Data Subject" means an identified or identifiable natural person whose Personal Data is processed.
2. Detalles del procesamiento
The Processor shall process Personal Data only on documented instructions from the Controller, including with regard to transfers of Personal Data to a third country, unless required to do so by Union or Member State law to which the Processor is subject.
El detalle del tratamiento es el siguiente:
- Subject matter: Provision of translation, transcription, and language processing services.
- Duration: For the term of the underlying service agreement.
- Nature and purpose: Processing Customer Content to deliver translations, transcriptions, and related language services.
- Categories of data subjects: End users and individuals whose data is contained within Customer Content.
- Types of personal data: Names, contact information, and any other personal data contained in materials submitted for processing.
3. Medidas de seguridad
The Processor shall implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, in accordance with Article 32 of the GDPR. These measures include:
- Cifrado de Datos Personales en reposo (AES-256) y en tránsito (TLS 1.2+).
- Capacidad para garantizar la confidencialidad, integridad, disponibilidad y resiliencia continua de los sistemas y servicios de procesamiento.
- Capacidad de restaurar la disponibilidad y el acceso a los Datos personales de manera oportuna en caso de un incidente físico o técnico.
- Probar, valorar y evaluar periódicamente la eficacia de las medidas técnicas y organizativas.
- Seudonimización de Datos Personales cuando sea técnicamente factible y apropiado.
- Controles de acceso estrictos basados en el principio de privilegio mínimo.
- Registro de auditoría integral y monitoreo del acceso a datos.
The Processor shall ensure that persons authorized to process Personal Data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality.
4. Subprocesadores
The Controller provides general authorization for the Processor to engage Sub-processors. The Processor shall maintain an up-to-date list of Sub-processors and make it available to the Controller upon request. The current list of Sub-processors is published on our Privacy Policy page.
The Processor shall inform the Controller of any intended changes concerning the addition or replacement of Sub-processors, giving the Controller a reasonable opportunity to object to such changes. Where the Processor engages a Sub-processor, the Processor shall impose on that Sub-processor, by way of contract, the same data protection obligations as set out in this DPA.
The Processor shall remain fully liable to the Controller for the performance of any Sub-processor's obligations under this DPA.
5. Derechos del interesado
The Processor shall assist the Controller in fulfilling its obligation to respond to requests from Data Subjects exercising their rights under Chapter III of the GDPR, including:
- Derecho de acceso (artículo 15).
- Derecho de rectificación (artículo 16).
- Derecho de supresión (artículo 17).
- Derecho a la limitación del tratamiento (artículo 18).
- Derecho a la portabilidad de los datos (artículo 20).
- Derecho de oposición (artículo 21).
If the Processor receives a request from a Data Subject directly, the Processor shall promptly forward the request to the Controller and shall not respond to the Data Subject directly unless authorized by the Controller.
6. Transferencias Internacionales
The Processor shall not transfer Personal Data to a third country or international organization unless appropriate safeguards are in place as required by Chapter V of the GDPR. Approved transfer mechanisms include:
- Cláusulas contractuales tipo (CEC) adoptadas por la Comisión Europea (Decisión de Ejecución (UE) 2021/914 de la Comisión).
- Decisiones de adecuación de conformidad con el artículo 45 de la GDPR.
- Normas Corporativas Vinculantes aprobadas por una autoridad de control competente.
Enterprise customers may configure data residency settings to restrict the processing and storage of Personal Data to specific geographic regions (EU, US, or APAC), minimizing the need for cross-border transfers.
7. Notificación de infracción
The Processor shall notify the Controller without undue delay, and in any event no later than forty-eight (48) hours after becoming aware of a Personal Data breach, as defined in Article 4(12) of the GDPR.
La notificación incluirá:
- Una descripción de la naturaleza de la violación de los Datos personales, incluidas las categorías y el número aproximado de Sujetos de datos y registros afectados.
- El nombre y los datos de contacto del punto de contacto de protección de datos del Procesador.
- Una descripción de las probables consecuencias de la infracción.
- Una descripción de las medidas tomadas o propuestas para abordar la infracción, incluidas medidas para mitigar sus efectos adversos.
8. Auditorías e Inspecciones
The Processor shall make available to the Controller all information necessary to demonstrate compliance with the obligations laid down in Article 28 of the GDPR. The Processor shall allow for and contribute to audits, including inspections, conducted by the Controller or an auditor mandated by the Controller, subject to reasonable advance notice and confidentiality obligations.
9. Plazo y eliminación de datos
This DPA shall remain in effect for the duration of the underlying service agreement. Upon termination of the service agreement, the Processor shall, at the choice of the Controller, delete or return all Personal Data and delete existing copies, unless Union or Member State law requires storage of the Personal Data. The Processor shall certify in writing that it has complied with this obligation upon the Controller's request.