1. Définitions
Aux fins du présent accord de traitement des données :
- "Personal Data" means any information relating to an identified or identifiable natural person, as defined in Article 4(1) of the GDPR.
- "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, or deletion, as defined in Article 4(2) of the GDPR.
- "Controller" means the customer who determines the purposes and means of Processing Personal Data.
- "Processor" means Morlivo, which processes Personal Data on behalf of the Controller.
- "Sub-processor" means any third party engaged by the Processor to process Personal Data on behalf of the Controller.
- "Data Subject" means an identified or identifiable natural person whose Personal Data is processed.
2. Détails du traitement
The Processor shall process Personal Data only on documented instructions from the Controller, including with regard to transfers of Personal Data to a third country, unless required to do so by Union or Member State law to which the Processor is subject.
Les détails du traitement sont les suivants :
- Subject matter: Provision of translation, transcription, and language processing services.
- Duration: For the term of the underlying service agreement.
- Nature and purpose: Processing Customer Content to deliver translations, transcriptions, and related language services.
- Categories of data subjects: End users and individuals whose data is contained within Customer Content.
- Types of personal data: Names, contact information, and any other personal data contained in materials submitted for processing.
3. Mesures de sécurité
The Processor shall implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, in accordance with Article 32 of the GDPR. These measures include:
- Cryptage des données personnelles au repos (AES-256) et en transit (TLS 1.2+).
- Capacité à garantir la confidentialité, l’intégrité, la disponibilité et la résilience continues des systèmes et services de traitement.
- Capacité à restaurer la disponibilité et l'accès aux données personnelles en temps opportun en cas d'incident physique ou technique.
- Tests, évaluations et évaluations réguliers de l'efficacité des mesures techniques et organisationnelles.
- Pseudonymisation des données personnelles lorsque cela est techniquement possible et approprié.
- Contrôles d'accès stricts basés sur le principe du moindre privilège.
- Journalisation d’audit complète et surveillance de l’accès aux données.
The Processor shall ensure that persons authorized to process Personal Data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality.
4. Sous-traitants
The Controller provides general authorization for the Processor to engage Sub-processors. The Processor shall maintain an up-to-date list of Sub-processors and make it available to the Controller upon request. The current list of Sub-processors is published on our Privacy Policy page.
The Processor shall inform the Controller of any intended changes concerning the addition or replacement of Sub-processors, giving the Controller a reasonable opportunity to object to such changes. Where the Processor engages a Sub-processor, the Processor shall impose on that Sub-processor, by way of contract, the same data protection obligations as set out in this DPA.
The Processor shall remain fully liable to the Controller for the performance of any Sub-processor's obligations under this DPA.
5. Droits des personnes concernées
The Processor shall assist the Controller in fulfilling its obligation to respond to requests from Data Subjects exercising their rights under Chapter III of the GDPR, including:
- Droit d'accès (article 15).
- Droit de rectification (article 16).
- Droit à l'effacement (article 17).
- Droit à la limitation du traitement (article 18).
- Droit à la portabilité des données (article 20).
- Droit d’opposition (article 21).
If the Processor receives a request from a Data Subject directly, the Processor shall promptly forward the request to the Controller and shall not respond to the Data Subject directly unless authorized by the Controller.
6. Transferts internationaux
The Processor shall not transfer Personal Data to a third country or international organization unless appropriate safeguards are in place as required by Chapter V of the GDPR. Approved transfer mechanisms include:
- Clauses contractuelles types (CCS) adoptées par la Commission européenne (Décision d'exécution (UE) 2021/914 de la Commission).
- Décisions d’adéquation conformément à l’article 45 du GDPR.
- Règles d’entreprise contraignantes approuvées par une autorité de contrôle compétente.
Enterprise customers may configure data residency settings to restrict the processing and storage of Personal Data to specific geographic regions (EU, US, or APAC), minimizing the need for cross-border transfers.
7. Notification de violation
The Processor shall notify the Controller without undue delay, and in any event no later than forty-eight (48) hours after becoming aware of a Personal Data breach, as defined in Article 4(12) of the GDPR.
La notification doit comprendre :
- Une description de la nature de la violation des données personnelles, y compris les catégories et le nombre approximatif de personnes concernées et les enregistrements concernés.
- Le nom et les coordonnées du point de contact pour la protection des données du sous-traitant.
- Une description des conséquences probables de la violation.
- Une description des mesures prises ou proposées pour remédier à la violation, y compris les mesures visant à atténuer ses effets négatifs.
8. Audits et inspections
The Processor shall make available to the Controller all information necessary to demonstrate compliance with the obligations laid down in Article 28 of the GDPR. The Processor shall allow for and contribute to audits, including inspections, conducted by the Controller or an auditor mandated by the Controller, subject to reasonable advance notice and confidentiality obligations.
9. Durée et suppression des données
This DPA shall remain in effect for the duration of the underlying service agreement. Upon termination of the service agreement, the Processor shall, at the choice of the Controller, delete or return all Personal Data and delete existing copies, unless Union or Member State law requires storage of the Personal Data. The Processor shall certify in writing that it has complied with this obligation upon the Controller's request.