1. 定义
就本数据处理协议而言：
- "Personal Data" means any information relating to an identified or identifiable natural person, as defined in Article 4(1) of the GDPR.
- "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, or deletion, as defined in Article 4(2) of the GDPR.
- "Controller" means the customer who determines the purposes and means of Processing Personal Data.
- "Processor" means Morlivo, which processes Personal Data on behalf of the Controller.
- "Sub-processor" means any third party engaged by the Processor to process Personal Data on behalf of the Controller.
- "Data Subject" means an identified or identifiable natural person whose Personal Data is processed.
2. 处理细节
The Processor shall process Personal Data only on documented instructions from the Controller, including with regard to transfers of Personal Data to a third country, unless required to do so by Union or Member State law to which the Processor is subject.
处理细节如下：
- Subject matter: Provision of translation, transcription, and language processing services.
- Duration: For the term of the underlying service agreement.
- Nature and purpose: Processing Customer Content to deliver translations, transcriptions, and related language services.
- Categories of data subjects: End users and individuals whose data is contained within Customer Content.
- Types of personal data: Names, contact information, and any other personal data contained in materials submitted for processing.
3. 安全措施
The Processor shall implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, in accordance with Article 32 of the GDPR. These measures include:
- 静态 (AES-256) 和传输中 (TLS 1.2+) 个人数据的加密。
- 能够确保处理系统和服务的持续机密性、完整性、可用性和弹性。
- 在发生物理或技术事件时能够及时恢复个人数据的可用性和访问权限。
- 定期测试、评估和评价技术和组织措施的有效性。
- 在技术上可行且适当的情况下对个人数据进行假名化。
- 基于最小权限原则的严格访问控制。
- 全面的审计日志记录和数据访问监控。
The Processor shall ensure that persons authorized to process Personal Data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality.
4. 分处理者
The Controller provides general authorization for the Processor to engage Sub-processors. The Processor shall maintain an up-to-date list of Sub-processors and make it available to the Controller upon request. The current list of Sub-processors is published on our Privacy Policy page.
The Processor shall inform the Controller of any intended changes concerning the addition or replacement of Sub-processors, giving the Controller a reasonable opportunity to object to such changes. Where the Processor engages a Sub-processor, the Processor shall impose on that Sub-processor, by way of contract, the same data protection obligations as set out in this DPA.
The Processor shall remain fully liable to the Controller for the performance of any Sub-processor's obligations under this DPA.
5. 数据主体权利
The Processor shall assist the Controller in fulfilling its obligation to respond to requests from Data Subjects exercising their rights under Chapter III of the GDPR, including:
- 访问权（第 15 条）。
- 纠正权（第 16 条）。
- 删除权（第 17 条）。
- 限制处理的权利（第 18 条）。
- 数据可移植权（第 20 条）。
- 反对权（第 21 条）。
If the Processor receives a request from a Data Subject directly, the Processor shall promptly forward the request to the Controller and shall not respond to the Data Subject directly unless authorized by the Controller.
6. 国际转账
The Processor shall not transfer Personal Data to a third country or international organization unless appropriate safeguards are in place as required by Chapter V of the GDPR. Approved transfer mechanisms include:
- 欧盟委员会采用的标准合同条款 (SCC)（委员会实施决定 (EU) 2021/914）。
- 根据 GDPR 第 45 条做出充分性决定。
- 经主管监管机构批准的具有约束力的公司规则。
Enterprise customers may configure data residency settings to restrict the processing and storage of Personal Data to specific geographic regions (EU, US, or APAC), minimizing the need for cross-border transfers.
7. 违规通知
The Processor shall notify the Controller without undue delay, and in any event no later than forty-eight (48) hours after becoming aware of a Personal Data breach, as defined in Article 4(12) of the GDPR.
通知应包括：
- 对个人数据泄露性质的描述，包括相关数据主体和记录的类别和大致数量。
- 处理者数据保护联系人的姓名和联系方式。
- 对违规行为可能造成的后果的描述。
- 描述为解决违规行为而采取或提议的措施，包括减轻其不利影响的措施。
8. 审核和检查
The Processor shall make available to the Controller all information necessary to demonstrate compliance with the obligations laid down in Article 28 of the GDPR. The Processor shall allow for and contribute to audits, including inspections, conducted by the Controller or an auditor mandated by the Controller, subject to reasonable advance notice and confidentiality obligations.
9. 术语和数据删除
This DPA shall remain in effect for the duration of the underlying service agreement. Upon termination of the service agreement, the Processor shall, at the choice of the Controller, delete or return all Personal Data and delete existing copies, unless Union or Member State law requires storage of the Personal Data. The Processor shall certify in writing that it has complied with this obligation upon the Controller's request.